Family FAQs and help
PLEASE BE SAFE. PLEASE READ OUR FAMILY SAFETY PAGES: Here and here.
Simple answer: NO. We know there will always be exceptions, but au pairs who ask for money are sometimes scammers. Please tell us if an au pair asks you to send money.
We know that our members' email addresses are genuine (real) because they have to authorise and start their membership by clicking on a registration email we send to them automatically. (Just like you did.) Sadly, from time to time people do not check their email, or their email boxes are full. This happens to au pairs AND families. We have NO other contact details for au pairs. Our advice is to wait a few days and then try to email them again.
This is an automated site and we do not have any information about au pairs, apart from what you see on their profiles.
We work very hard to keep this site 'cleaner' than every other au pair website in the world. If you think an au pair or nanny might not be genuine or might be a scam, please tell us immediately. Please write to us. Tell us your membership number, the membership number of the nanny or au pair (in the top left box on each profile), and the reasons for your concern, and we will try to investigate for you.
Click "add to favourites" on the au pair or nanny’s profile. This will send them an automatic email from this website, telling them you are interested. You must then wait for them to contact you using the same method. Or you can become a Premium Member which allows you to see the email details of each au pair or nanny, and email them yourself.
You can use this site for free to search for au pairs and nannies. Only when you have found suitable candidates and you want to email them directly do we ask you to pay the small membership fee. This allows you to see the email address of every au pair and nanny on the site. This small membership fee helps to pay for our very large monthly internet advertising, which brings you the best choice of thousands of au pairs and nannies worldwide. There are no "finders" or "placement" fees or any other charges. Once you have found your perfect au pair or nanny on our site we leave the rest to you. Please note however that in some countries, once you have found an au pair or nanny who is suitable, you then need to pass their details to an officially recognised agency for all the formalities to be completed.
Yes, if you wish. Please email us for details.
We are an international site and use US dollars as it is an international currency. Your credit card company will calculate the exchange rate for you.
To start your profile and log in to New Au Pair you must register and receive an email. There is a link on the email that you must click to start your membership of the site. If you do not check your email and start your membership you will not be able to log in and use the site.
To remove your profile, login and go to your family membership page. You can stop or delete your profile there.
Au pairs can stay with a family anything from one month to several yearsbut this depends on the immigration rules of each country. Au pairs will often consider a shorter assignment than they want because they can then find another family to take them after this. This depends on the country and where the au pair comes from.
Our suggestion is to add as many photos as you can and write a lot about yourself – your profile is all the au pair can see about you so make the most of it! Look at our "improve your family profile" page for more ideas.
No we are not an agency. Newaupair.com provides information that families and au pairs put into their profiles. The information is not checked. If you want to use an agency you can – just provide them with all of the au pair’s details and the agency will carry out all the checks for you.
See our How to use this site guide.
An au pair is a girl or boy, usually aged 17-30, who helps a host family with childcare and sometimes housework, while living as a guest in their home.
For details on the average au pair salary in different countries see our Salary Guide. PLEASE NOTE: Other au pair websites have used all our research and copied our information. Therefore we haven't updated this since 2005. Please therefore increase these rates by normal inflation in your country, to give you a guide.
Families are required to pay the au pair’s living expenses while she is with the family. The family must give their au pair a private bedroom and meals. If the au pair is required to drive the children to places then the family should pay for the gas and car maintenance. However, if the family allows the au pair to use the car for personal trips, the au pair should pay for her own gas.
It is up to you unless you live in certain countries where contracts and their content are regulated. See Country Information for more information.
Every family has a different set of duties they want their au pair to do. While some families only hire an au pair to take care of their children, others ask their au pairs to also do light housework or take care of pets. To avoid confusion between you and your au pair it is useful to explain what the duties will be. Agreeing on the au pair’s duties before she starts will avoid confusion or unhappiness later.
We work very hard to make this the safest nanny and au pair website on the Internet for you. If they are still looking for a position, and their profile has been deleted, it is because we deleted them and they are scammers (criminals). Please do not reply to their emails and they will soon forget about you. Thank you!