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How to Make Contact


You can easily tell a family that you are interested in them. All you have to do is to add them to your Favourites List. The family will automatically receive an email from this web site telling them that you have added them.

When the family views your profile, they will have the opportunity to email you direct, and you can then email them back. They will normally also add you to their own Favourites List and you will receive an automatic email telling you. The majority of families will add a number of au pairs or nannies to their Favourites List. If they do this, but do not email you, this means that they might be interested, and might send you an email later.

The information written on your profile is very helpful, but it’s natural that the family will have questions for you. If you will one day become their new au pair or nanny, it is likely that you will exchange several emails, and that you will speak on the phone a few times, before you and the family make your final decision.

What happens if I add a family but they don’t think I am right for them?

If any families feel you are not quite right, they can send a standard response via the web site, which we call a “Thanks, but…” email. This is a standard response which cannot be personalised by the family, and therefore contains no reasons. It may be that your dates are not right for the family, or they are close to agreeing to accept another au pair, or many other reasons.

We make this email a standard one to make it easy for the family to give a response. This way, you generally get a quick answer. Many families find it difficult or embarrassing to write an email saying “no”, so we provide them with a simple solution so that you know as soon as possible.

Don’t forget that you might reject the majority of families on this web site, and that when you choose a family you do so for very personal reasons. It is the same for families. There are many possible reasons why someone might not choose someone else. The important thing is not to take this personally.

Advice on communicating with families

We recommend that as the communication between you and a family develops, you are very open and honest. Do not be worried about asking the difficult questions. Going to live in a foreign country with people that you don’t know is a big decision. It is perfectly understandable that you will want to find out as much as you feel necessary about the family. It is also understandable that the family will want to be sure about you, to make sure you will all be very happy together.

The newaupair.com website will soon have an advice section, where au pairs and nannies can share their experience with each other.

In the meantime, if you have some helpful advice to share with other au pairs, please send it to us, and we may publish it on this page. Unfortunately, we can’t reply personally to every email, or we would have to employ many more people and would not be able to offer free membership to families right now.

Finally, remember that when a family contacts you this does not mean that they are making a job offer. Generally they will want to ask you questions first, to get to know you better.


Good luck, and don’t forget to tell us how you get on!
Best regards
The newaupair.com team

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Au Pairs Say...
"I was added to the Favourites List of a family… I am now excited!!!"
- Mette Schroeder, Germany